Pleasant experience with Lee Customer Service

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Pleasant experience with Lee Customer Service

Postby jrhmem01 » 05 Jun 2018 14

Just received my Auto Breech Lock Pro. In my mad rush to get it installed on the bench I didn't notice that the spent primer tube was missing from the box. A quick email to to Lee CS and 30 minutes later the part is processed for shipment. First time since 1997 dealing with Lee CS and am VERY impressed.
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Re: Pleasant experience with Lee Customer Service

Postby akuser47 » 05 Jun 2018 16

great to hear
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Re: Pleasant experience with Lee Customer Service

Postby Ranch Dog » 05 Jun 2018 20

Yes, they are really good people. I've had an employee helping me with a project as we speak.
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Re: Pleasant experience with Lee Customer Service

Postby oscarflytyer » 05 Jun 2018 23

Can't say anything bad about Lee Service at all. They have been very helpful more than once. Same for Lyman and especially RCBS. Much more than I can say about nearly any other set of industry manufacturers!
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Re: Pleasant experience with Lee Customer Service

Postby Fyodor » 05 Jun 2018 23

I also just yesterday asked for a single part. I need an additional sizing die body, but the old one isn't broken, I just need one more, so I don't have to swap. LEE send me a link to the part in the shop, but when ordering I saw a comment "This part is free for you". I need to pay shipping only, even if it wasn't a replacement at all!
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Re: Pleasant experience with Lee Customer Service

Postby daboone » 06 Jun 2018 09

I've always had good service. The reps 99% of the time have been willing to go into detail about any issues/problems I've had. The one time I got negative I ask to talk to someone else and all was well in getting the issue resolved to my satisfaction.

Personally I believe any rep or the person initiating the call may be having a bad attitude day. The Attitude of caller is of paramount importance. You can't start off with the attitude that "this POS Lee tool is all Lee's problem and what are you going to do about it!!??" That not the way to solve any problem. To many reloaders have a "Lee hater" attitude or simply don't know how to read directions before they get %@*&$ off and call to complain. So it's no wonder an occasional rep isn't willing to be told he's an idiot or his product.
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Re: Pleasant experience with Lee Customer Service

Postby GasGuzzler » 06 Jun 2018 19

I am a dealer automotive technician. You can only imagine certain customer attitudes as if I designed and built their vehicle AND how hacks in my industry have ruined MY reputation (to some, those that use the term "stealership") without my doing. Most overly p-oh'd people have nothing nice of their own and by their own misuse not only ruin their stuff, but blame you and your mom for it.......expecting freebies.

That being said I have very few RCBS items yet they've been the best on CSR in my experience . Honestly, I'm not super-impressed with the "free" parts they offer when they require me to pay double-cost shipping making it more than a new one with free shipping off eBay.
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Re: Pleasant experience with Lee Customer Service

Postby EdgeOfEden » 09 Jun 2018 15

I also have had excellent customer service from Lee Precision. They will continue to take good care of you.
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Re: Pleasant experience with Lee Customer Service

Postby Ranch Dog » 09 Jun 2018 20

GasGuzzler wrote:Honestly, I'm not super-impressed with the "free" parts they offer when they require me to pay double-cost shipping making it more than a new one with free shipping off eBay.

I've run into the same thing. I appreciate the free parts but the shipping is out the door outrageous. The trouble is, it can be tough to find parts such as various die bodies for replacements or for other uses like the Carbide Factory Crimp Die bodies for the Bulge Buster. FS Reloading is probably the best source for these parts and it helps to have the older die sheet instructions, for the cartridge in question, as you will no longer find these parts in a search on the Lee website.

Case in point is my decision to move the 218 Bee, 25-20 Win, and 32-20 Win to the Load-Master. I like a bare sizing die body over the priming station (#2). It is not required, but something I like. I'm going to use the 32-20 Win body for all three of them, as that way the case shoulder will not be influenced on the 218 Bee and 25-20 Win.

Anyway, I had the part number so I was able to find it on Lee's site and the first one was free and the other two at a fair price. The shipping seemed outrageous. I looked up the die body on FS Reloading, they had them at the same price Lee lists them at but the shipping was a third of Lee's, making the purchase of the three dies from FS a couple of bucks less than taking the free part from Lee. This is what GG is talking about it and this is not the first time I've run into it. Strip out a decapper clamp and sure you can get the part for free from Lee, but you can buy three shipped on eBay for what the shipping of that free part will cost.
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Re: Pleasant experience with Lee Customer Service

Postby DocHolliday » 24 Jul 2018 12

Good experience today. Called for case fees ramp that was damaged by an upside down case. Since the press is only two months old, the new part is being shipped no charge.
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