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Ramshot Powder Tech Support

Posted: 13 Jun 2019 17:12
by orerancher
This Morning I Emailed Ramshot about Cast Bullet Data for a Case They don't list in their Manual....

Within 15min. They Emailed back...With a REAL Answer and some Suggestions for some of Their other Powders also....

I'm Impressed!!

Re: Ramshot Powder Tech Support

Posted: 13 Jun 2019 18:17
by RBHarter
I've found customer service in our hobby to be very good even when they have to go down the hall and get in the archives to find data for a long gone cartridge .

Re: Ramshot Powder Tech Support

Posted: 13 Jun 2019 21:25
by larryw
RBHarter wrote:I've found customer service in our hobby to be very good even when they have to go down the hall and get in the archives to find data for a long gone cartridge .
+1

Re: Ramshot Powder Tech Support

Posted: 14 Jun 2019 03:48
by GasGuzzler
Good to hear.

Re: Ramshot Powder Tech Support

Posted: 14 Jun 2019 11:03
by mikld
That's good customer service no matter how you look at it. I worked a customer service desk for a while and I would take each problem I encountered in order, when I got to it. Some answers/solutions were pretty involved and required more than a little research, but to be fair I couldn't find and fix the easy ones first. Getting load data so quickly is excellent customer service...

Re: Ramshot Powder Tech Support

Posted: 19 Sep 2019 13:32
by Bagarocks
Contacted them about a Berry's 135 gn. Western HLG #1 had no data listed for nine mm. They never returned my 2 thats Two times sending emails on thier site. I'm not I pressed.
I'am impressed with vihtavuori though as they were very helpful.
I have multiple Ramshot powders. Don't know if I will continue with that.

Re: Ramshot Powder Tech Support

Posted: 19 Sep 2019 16:01
by Bowman81
My only experience with powder company customer support was with Hodgdon. I had a problem and was able to talk on the phone with a real live powder tech who has experience with the powder and rifle I was trying to develop a load for. (Marlin 45-70 Guide Gun). He was understanding, understandable and helpful. I'm glad to know other companies have similar help available.